Altus is a B2B SaaS company helping mid-market logistics firms optimize last-mile delivery. Their product had grown through customer feedback alone — powerful, but visually fragmented and difficult to navigate for new users.

We were brought in to redesign the core dispatch interface and onboarding flow. The work involved extensive sessions with dispatchers and operations managers to understand real-world usage patterns, followed by a phased redesign that prioritized task efficiency above all else. Time-on-task for key workflows dropped by 35% in usability testing.